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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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anthony trendacosta

October 14, 2024

5  out of  5
rating by anthony trendacosta
"Mary at the office is great. She is very responsive, helpful and professional. Every question or inquiry is quickly responded to with accurate and helpful solutions. Cannot praise Mary enough."
We responded:
"Thank you for sharing your experience Anthony! Excellent customer service is very important to our office!"
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Theresa Mabe

August 23, 2024

5  out of  5
rating by Theresa Mabe
"Very helpful and very friendly. He did the extra work to ensure that I got my $19,000. I wouldn’t have gotten anything back if it wasn’t for him. He’s a very good person. He went above and beyond for me and if you need an agent use Rick Torres."
We responded:
"Hi Theresa, Thank you so very much for your kind words and your thoughtful review about me and my agency. It was my pleasure to help you, and I am grateful State Farm came through for you too. In this fast-paced world, it's always nice to hear from our loyal customers when we help them, and they recommend us to others. My team and I take great pride helping our customers and are always here to serve you! We appreciate your valuable business! "
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Elizabeth Jimenez

July 1, 2024

5  out of  5
rating by Elizabeth Jimenez
"Mary has always been great help. Very fast in responding."
We responded:
"Thank you, Elizabeth, for your review and your trust in our agency. Mary takes great pride in providing excellent customer service for our customers. We appreciate you and your valuable business!"
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Michele Power

May 8, 2024

5  out of  5
rating by Michele Power
"Amazing people to work with they take such good care of me. Know me by name. Remind me if I made a late payment with insurance. It’s just the best company and assistance are as amazing as the reps just can’t say enough good things about them. Mary You’re the best"
We responded:
"Hi Michele, Thank you for the nice review. We greatly appreciate it and appreciate your valuable business and you! And yes, Mary is on top of things and does a great job with providing the best customer service. "
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jennifer uribe

May 2, 2024

5  out of  5
rating by jennifer uribe
"Mary was an exceptional. She was quick to answer any questions/ concerns regarding our new plan. I look forward to hearing from Mary in regards to any new changes and policies. Thank you!"
We responded:
"Hi Jennifer, Welcome to our agency and thank you very much for the nice review about Mary. She prides herself in giving excellent service to our customers. "
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Araceli Reyes

May 1, 2024

5  out of  5
rating by Araceli Reyes
"Mary has helped ever since I opened my policy and she has been the best! I love State farm"
We responded:
"Hi Araceli, Thank you for your nice review and acknowledgement of Mary. She strives to give excellent customer service. We appreciate you and your valuable business! Rick"
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Enrique Ortiz

March 26, 2024

5  out of  5
rating by Enrique Ortiz
"Thank you Mary Murphy , for always being on top of everything and taking the time to answer all my insurance needs and question via text message , or call never fails :) always so kind . wouldn’t trust my collection of vehicles , Harley’s, classic cars or my home with nobody else but her at State Farm been a loyal customer for 9 + years due to her great customer relationship could always count on her . Remember ask for Mary ."
We responded:
"Thanks Enrique for your kind words! Our customers are our first priority!"
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Jessica Gibbs

March 25, 2024

5  out of  5
rating by Jessica Gibbs
"Mary at Rick’s office is wonderful and always there when we need her. We have several policies and working with Mary is easy and effective. I cannot recommend her and Rick Torres State Farm enough."
We responded:
"Hi Jessica, Thank you for your nice review about Mary and our office. It is our pleasure to serve you and we appreciate your valuable business!"
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Bob Jennings

March 25, 2024

5  out of  5
rating by Bob Jennings
"Mary was a good help to me and explained and answered my questions so I could understand why I got such a large increased premium. I have been a client of State Farm for over 50 years Thank you Mary"
We responded:
"Thank you for your feedback. It's very important to us to provide excellent customer service!"
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Lindsey Creed

March 24, 2024

5  out of  5
rating by Lindsey Creed
"Rick and Mary provide a great service. I have all my coverage with State Farm. They are always helpful and still give the friendly small town feel. I appreciate the attention I get from State Farm"
We responded:
"Thank you Lindsey for the review. Even though we are top in the industry we never want to stray away from that personal touch. Thank you for your business!"
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Kelly Fitzgerald

March 23, 2024

5  out of  5
rating by Kelly Fitzgerald
"Mary Murphy is so helpful and knowledgeable. I recently called her to ask about wildfire risk percentage. Not only did she answer my question, she followed up by sending me an article about the insurance . Thank you."
We responded:
"Thank you Kelly for your review! Not only are we an insurance agency we like to make sure you know what you have and understand it. We love to take the time with you!"
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Cheryl Fitz-Gerald

March 23, 2024

5  out of  5
rating by Cheryl Fitz-Gerald
"We have been a client of State Farm for many years. Mary has given us exceptional service. She is quick to return calls and explain our policies to us when we have any questions. She will let us know of changes happening in the Industry and how those changes may effect our existing policies. Thanks Mary."
We responded:
"Thank you for your review Cheryl! Hopefully you know you are our top priority and we're hear to help you make the best informed decision for you and your family!"
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RuthAnn Greenway

March 20, 2024

5  out of  5
rating by RuthAnn Greenway
"I've called Mary a couple of times with questions concerning insurance. She was always so helpful . No question is too small or seemingly unimportant. They're there to help."
We responded:
"RuthAnn thabk you for your review. We do our best to educate others about their insurance so they can make the best informed decisions for their family."
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Liberty Kelsey

March 18, 2024

5  out of  5
rating by Liberty Kelsey
"Mary Murphy provide excellent service and goes the extra mile to get you the information you need. State Farm should consider her a valuable member of their team and a great representative of quality service. State Farm should hire more people of her caliber."
We responded:
"Hi Liberty, Thank you for the nice review about Mary. Mary takes great pride in providing excellent customer satisfaction. Plus, she deeply cares about our customers. Thank you for your support and choosing our agency!"
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Caroline Esdaile

March 13, 2024

5  out of  5
rating by Caroline Esdaile
"We’re very happy with the way our insurance needs are met. Mary is always quick to respond to questions, sends us reminders , and efficiently handles our accounts."
We responded:
"Carol, Thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our office and Mary. Mary and my team take great pride in providing top-notch quality and ensuring customer satisfaction. Once again, thank you for your support and for choosing us. We appreciate your valuable business! "
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D Fisher

March 13, 2024

5  out of  5
rating by D Fisher
"Been working with Rick at the Solvang office for years. He's been very kind & helpful after the passing of my husband. Mary, in particular, has been very friendly, helpful & accommodating. Plus, she's also good with STAMPIN' UP! 😍 Keep up the good work, both of you!"
We responded:
"Dorene, Thank you very much for your kind words and nice review! Being there for our customers, in good times and during challenging ones, is important to us. We appreciate you and it is a pleasure to serve you! Mary takes great pride in providing excellent customer satisfaction. And she deeply cares about our customers. Once again, thank you for your support and for choosing us. We look forward to serving you again in the future."
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Taylor Hamilton

March 11, 2024

5  out of  5
rating by Taylor Hamilton
"I continue to work with State Farm after many years of my family being with them. Mary has been so accessible and quick to help us with anything we need. We are very satisfied, thank you team!"
We responded:
"Thank you Taylor for your review! You are our first priority so we always want to be accessible as you mentioned.!"
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gavin tapia

March 7, 2024

5  out of  5
rating by gavin tapia
"I’ve been a client of Rick Torres State Farm office for a few years now and I’ve never felt more confident in my insurance company. Mary makes handling my auto insurance so simple and is very diligent in reminders to make sure everything is up to date. I highly recommend her and this office for all of your insurance needs!"
We responded:
"Thank you, Gavin, for the nice review of our office. We appreciate it and it is our pleasure to serve you."
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Daniel Burke

March 6, 2024

5  out of  5
rating by Daniel Burke
"Working with Rick Torres and his team has always been a great experience. I’ve had the pleasure of working with Mary Murphy, who is always so quick to respond and address any questions I may have in a timely manner. I couldn’t think about working with another State Farm team. They are the best."
We responded:
"Thank you, Daniel, for your nice review. We greatly appreciate it and your valuable business. Happy to hear Mary is providing you excellent service. She is very committed to helping our clients and I know she appreciates your kind words too. Thank you for the opportunity to serve you!"
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Sarah Vasquez

March 6, 2024

5  out of  5
rating by Sarah Vasquez
"I highly recommend Rick Torres State Farm! Mary is amazing to work with, she is so knowledgeable and efficient with all of my insurance inquiries. 10/10 :)"
We responded:
"Thank you, Sarah, for recommending us! Mary does a great job helping our clients with all their insurance needs and questions. We appreciate it! "
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The Ramsey Asphalt Podcast

March 5, 2024

5  out of  5
rating by The Ramsey Asphalt Podcast
"Our experience with Mary and Sarah has been beyond exceptional. They are so helpful and knowledgeable when it comes to our home and auto insurance coverage. Their attention to detail and dedication to customer service truly sets them apart from other agencies. We highly recommend Rick Torres State Farm Agency! - The Ramsey Family"
We responded:
"Thank you, Ramsey Family, for your kind words. I am happy Mary and our Team have been able to help you with your auto and home needs. They do a wonderful job! Thank you for your trust in our agency and we greatly appreciate your valuable business. It's a pleasure serving you!"
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Andrew Sutton

March 5, 2024

5  out of  5
rating by Andrew Sutton
"I’ve been a customer of Rick’s State Farm for 10+ years. Our family has been with his State Farm office for a long time. His office has always been great to deal with and helpful. Would definitely recommend this office to others."
We responded:
"Andrew, Thank you for your kind words about my agency team. it is our pleasure serving you and very much appreciate your loyalty and valuable business to our agency and State Farm. Thank you!"
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Bonnie A.

March 4, 2024

5  out of  5
rating by Bonnie A.
"Always happy with our State Farm Agency! Very responsive and helpful for all our real estate and auto needs. Definitely recommend!"
We responded:
"Thanks for your review Bonnie! We're glad you trust us for all your insurance needs."
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Rosalie Valencia

February 29, 2024

5  out of  5
rating by Rosalie Valencia
"I and my family have been clients with State Farm since the 1970’s, 3 Directors that were all excellent representatives and numerous staff helping to efficiently run the business. Currently Rick Torres is the “Boss” and has personally guided me in the right direction numerous times. He is friendly, honest and trustworthy. Also presently Mary is his beyond reproach Staff that I work with most frequently. Mary is the epitome of the perfect staff every employer wishes they had. She goes out of her way to help me. Explanations, details or any “dumb” question I may have is graciously answered every time. Rick and Mary are valuable assets to me personally. I feel safe in their very capable hands. Thanks for this opportunity. Rosalie Valencia and all of her driving family members!"
We responded:
"Rosalie thank you for those heartfelt words! We appreciate you and your family. It's a pleasure serving you these past years!"
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Joanie OConnor

February 27, 2024

5  out of  5
rating by Joanie OConnor
"The customer service provided by Rick Torres State Farm is exceptional. Mary Murphy is a pleasure to work with. She is knowledgeable, responsive and a true professional. I now have multiple policies with State Farm."
We responded:
"Thank you for your review Joan! We are here to help with your insurance needs always and enjoy doing it! "